FAQs

 

Do you ship to _______?

       Definitely. If you have an address, we'll send stuff to you. Make sure to also check out the list of awesome boutiques around the U.S. that carry our merchandise by clicking here. There just might be one in your town!

 

Is this site safe and secure?

We love you and want to keep you safe from harm. The solution to this problem is to encrypt your sensitive data for transmission.  Secure Sockets Layer (SSL) was created for this very purpose. SSL uses a complex system of key exchanges between your browser and the server you are communicating with in order to encrypt the data.

 

How long will it take for me to get my new clothing? I'm really excited!

Don't worry, we want you to have your goodies ASAP, so we always ship out orders within 1 week, usually in 3 days or less. Inside the continental US, a glorious package should arrive at your door 2-5 days after shipping. If you happen to be outside the continental US, it will take a few extra days, depending on your country's customs policies.
A note to international buyers: please be aware that many countries charge a VAT or customs charge in order for you to receive your package. If you decide not to pick up your package and/or do not pay the customs charge, the package will be returned to us. We can offer a refund for the price of the item you ordered, but will not refund the shipping cost.

 

I need shirts made for my nephew's cousin's goldfish's anniversary party - do you guys do that?

        Nope, sorry. We create and print only Culture Flock designs. 

 

Tell me about your process.

        We design, create, and handprint all of our wearables in a historic warehouse space in downtown Springfield, MO. We print our designs on Bella + Canvas or Alternative Apparel clothing. Both of these manufacturers place a high priority on social responsibility & sustainable practices, which is why we've chosen to work with them. Click on their names to find out more.

 

I don't know what size I am. Help?

        Don't stress, actually this is an easy fix. If you've worn a t-shirt before, that's a great place to start. Seriously though, we know you've got a t-shirt somewhere. Maybe you're one of the lucky few to catch a t-shirt out of a cannon at a basketball game, maybe it's one you sleep in, but we know you've got a t-shirt laying around somewhere. If that shirt fits you, you'll probably want the same size when you order from us. In all seriousness, most all of our clothing is unisex, meaning its not cut specifically to fit a man or a woman. In most cases, women prefer to order one size smaller than what they normally wear in women's sizing. 

 

I don't like to pay shipping - can I just pick up my order directly from you?

        We get it, paying for shipping isn't super fun. We try to keep our shipping costs low and get your order to you ASAP. However, we don't do local pickup. We're an online shop and don't have a retail storefront. Sorry! Make sure to check our list of retail stores carrying CF gear and go do some shopping if they're in your area. Tell 'em we sent you.

 

Uh oh, there was a problem with my order! Help!

Don't worry. We'll get it fixed. If there was a problem with your order and you need to make an exchange or a return, just click on "Return/Exchange" at the bottom of this page. All the info on how to proceed is located there. You might want to also read our return and exchange policy below.



Bore me with your return and exchange policy.

Here it goes: if you need to do a return or exchange, it must be done within 30 days of your order (45 days for our international friends). Your return items should be unworn, unwashed, undamaged, and unstinky. If we made a mistake like sending you the wrong item or size, we'll send you a return label and cover the cost of shipping. If you need to return or exchange an item, you'll need to pay for the postage to ship it back to us. Shipping gets expensive, so make sure that you check our sizing charts to avoid having to make a return or exchange! To return or exchange something, just fill out our Return/Exchange form, enclose it with your items and drop it in the mail to us.