Mountain Hug tea towel

If you aren't finding the information you're looking for, please email us at hello@cultureflock.com and we can get all your questions answered. 

Was there a problem with your order? No worries, we'll get it fixed and make it easy!

Keep in mind that if you need to do a return or exchange, it must be done within 30 days of your order (or 45 days for our international customers). Your return items should be unworn, unwashed, undamaged, and unstinky.

Please note, we do not pay for return shipping unless we've made a mistake with your order, like sending you the wrong size or style. We suggest using USPS First Class Mail for the cheapest rates. 

Below you'll find a link to our Return/Exchange form.  Please fill out and print the form and include it with the item(s) you are returning or exchanging. When we receive your item(s) we will refund or exchange your item, depending on what you've requested, just make sure you follow the rules above! If you have further questions, feel free to contact us at hello@cultureflock.com. 

Click here for our Return/Exchange form.

Can I get store pickup if I'm local?

Yep! We're offering curbside pickup! Just place your order online and select store pickup instead of shipping, call (417) 986-1946 when you arrive and we'll bring it out to you! Don't hestitate to contact us with any questions. PS, it will tell you it could take up to an hour for orders to be ready - sometimes it's only a few minutes, but we have to say that to give ourselves a little time. If you need your order ASAP, call us and give us a heads up, we'll do our best for you!

Do you ship to _______?

Definitely. If you have an address, we'll send stuff to you. We love shipping orders! If you have a favorite local shop, ask them if they carry Culture Flock, if they don't tell them they should! And if you're local then come see us at our brick + mortar location in Springfield, Missouri! 

Is this site safe and secure?

We love you and want to keep you safe from harm. The solution to this problem is to encrypt your sensitive data for transmission.  Secure Sockets Layer (SSL) was created for this very purpose. SSL uses a complex system of key exchanges between your browser and the server you are communicating with in order to encrypt the data.

How long will it take for me to get my new clothing? I'm really excited!

Don't worry, we want you to have your goodies ASAP, so we always ship out orders within 1 week. Inside the continental US, a glorious package should arrive at your door 2-5 days after shipping. If you happen to be outside the continental US, it will take a few extra days, depending on your country's customs policies.

A note to international buyers: please be aware that many countries charge a VAT or customs charge in order for you to receive your package. If you decide not to pick up your package and/or do not pay the customs charge, the package will be returned to us. We can offer a refund for the price of the item you ordered, but will not refund the shipping cost.

I need shirts made for my nephew's cousin's goldfish's anniversary party - do you guys do that?

Nope, sorry. We don't offer custom screenprinting, we create and print only Culture Flock designs. 

Tell me about your process.

We design, create, and handprint all of our shirts at our shop in Springfield, MO. We print most of our designs on Bella + Canvas clothing. Their manufacturers place a high priority on social responsibility & sustainable practices, which is why we've chosen to work with them. Click on their name to find out more.

I don't know what size I am. Help?

Don't stress, actually this is an easy fix. If you've worn a t-shirt before, that's a great place to start. Seriously though, we know you've got a t-shirt somewhere. Maybe you're one of the lucky few to catch a t-shirt out of a cannon at a basketball game, maybe it's one you sleep in, but we know you've got a t-shirt laying around somewhere. If that shirt fits you, you'll probably want the same size when you order from us. In all seriousness, most all of our clothing is unisex, meaning its not cut specifically to fit a man or a woman. In most cases, women prefer to order one size smaller than what they normally wear in women's sizing. 

Uh oh, there was a problem with my order! Help!

Don't worry. We'll get it fixed. If there was a problem with your order and you need to make an exchange or a return, just click on "Return/Exchange" at the bottom of this page. All the info on how to proceed is located there. You might want to also read our return and exchange policy below.

Bore me with your return and exchange policy.

Here it goes: if you need to do a return or exchange, it must be done within 30 days of your order (45 days for our international friends). Your return items should be unworn, unwashed, undamaged, and unstinky. If we made a mistake like sending you the wrong item or size, we'll send you a return label and cover the cost of shipping. If you need to return or exchange an item, you'll need to pay for the postage to ship it back to us. Shipping gets expensive, so make sure that you check our sizing charts to avoid having to make a return or exchange! To return or exchange something, just fill out our Return/Exchange form, enclose it with your items and drop it in the mail to us.